Application of "work group metrics"
Hi Carol,
I remember an article describing how to present a summary of an organization's performance to a large diverse group of individuals. The problem is when we present a bunch of numbers and stoplight charts to a team, many walk away asking are we getting better or are we getting worse. This method allowed you to combine several performance measures into a single number, it allowed management to weight the metric relative to importance to the organization. I am not sure were the article originated I want to say Westinghouse or someplace like that. I could have seen it in an Industrial Engineering or IEEE or American Management Association journal and it may be 20+ years ago. Any help would be appreciated.
1 Replies

I sent an email today with a possible article on the topic you requested. Please let me know if you did not receive.

Best Regards,
Chantel Bartlett

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